Making a complaint
For a complaint about an order, email contact@richardson-filles.com including your order reference and a description of the issue.
Seeking an amicable solution
Richardson Filles favours direct communication to review your request and seek a solution. Available remedies depend on whether you are a consumer or a business, your place of residence and the rules applicable to the sale.
Consumer mediation
To be confirmed: the mediation scheme applicable to the markets served, the designated body and its contact details, after checking the company’s obligations and any membership.
No mediator is designated by default. This page does not limit any rights or remedies available to you under applicable law.